Can you support a website someone else built?
Yes. Send us the link and tell us what you need. We will check the platform, access and condition before confirming a plan. Large stores, custom applications and sites that need major repairs will require a separate quote.
Is hosting included?
Hosting is included for eligible sites that we host. If your current hosting works for the plan, you can keep it and continue paying that provider. Domain renewals, business email, premium software and other outside services are not included. We will explain any migration cost before you agree to it.
What counts toward the monthly work allowance?
Content edits, information updates and troubleshooting use the included time. Website Care includes 30 minutes. Digital Support and Digital Presence include two hours. Routine checks and listed social posts do not use that time. Unused time does not roll over. We will quote larger changes, new pages and extra work before starting.
How quickly will you respond?
We reply within two business days, Monday through Friday, except holidays. After we see the request, we will tell you when it can be completed. These plans do not include support around the clock or guaranteed emergency repairs.
How does social media support work?
We prepare eight original posts each month and adapt them for up to two agreed channels. You provide news, offers, brand files and usable photos. We handle the plan, captions, simple graphics and scheduling after approval. One revision round is included. Photography, video, daily replies, inbox management, paid ads and ad spending require a separate quote.
What support falls outside these plans?
These plans cover the website and related online tasks. They do not include computer repair, office networks, device management, security incident response, large integrations, full redesigns or ongoing SEO campaigns. We will tell you when a request needs a separate project or another specialist.
Is there a setup fee or long contract?
The first review is free. We will quote any migration, cleanup or repair needed before monthly work starts. Plans are billed monthly in advance. Cancel before the next renewal to stop future charges. Support continues through the period you have already paid for. There is no long contract.
Who owns the website and accounts?
You keep ownership of your domain, website and business accounts. We use shared or delegated access when possible. If you leave, we will help hand back the site and accounts. Migration work beyond the plan allowance will be quoted separately.